COVID-19 – CHARM's Commitment to Your Health

As you know, the COVID-19 virus (aka coronavirus) is currently impacting many facets of daily life across our country and around the world.  It is now hitting closer to home in Texas.  As stewards of your physical well-being, we take a genuine interest in ensuring we are doing all we can to help mitigate risk at CHARM.  With this in mind, we want to share the actions we are taking to keep our patients, our team members, and our surrounding community healthy.
First, it is important for me to share that the health and safety of our CHARM community has always been our top priority and an essential part of our mission and values. We are committed to our patients’ health and we want to share with you the proactive steps we are taking to not only get patients out of pain and/or continue with their treatment plans, but do so in a manner that adheres to best practices from the Centers for Disease Control (“CDC”),  federal and local authorities, and other experts.
First, from the perspective of ensuring sanitary and thoroughly disinfected treatment areas, please note the following:

  • We are asking all patients to inform the front desk if they have traveled out of the country in the previous 14 days.  

  • We are requiring all patients and/or visitors to wash their hands prior to entering the clinical space from the waiting room.

  • We use medical grade cleaners and disinfectants between each and every patient.

  • Any and all linens or towels and table papers are disposed of or sanitized after every use.

  • Treatment tables are disinfected thoroughly between each and every patient.

  • Active care equipment, tablets, and all surfaces in the treatment rooms are disinfected after each patient.

  • Team members are washing their hands with soap and water between each patient.

  • Treatment Team members are happy to clean any items again in front of the patient at the patient’s request. 

We also encourage our patients and others to follow some simple guidelines from the CDC, which serve as helpful tips:

  • Wash your hands often with soap and water for at least 20 seconds.

  • If soap and water are not available, use an alcohol-based hand sanitizer.

  • Avoid touching your eyes, nose, and mouth.

  • Cover coughs and sneezes with a tissue, then immediately throw it away. If a tissue is not available to you, cough or sneeze into your elbow or use something else to cover.  

  • Avoid contact with people who are sick.

Additional information about the Coronavirus can be found on the CDC’s website.

Finally, we are happy to help you reschedule any upcoming appointments if you feel sick, or have a fever or cough.  In that circumstance, and especially if you have a fever of 100 degrees or higher and/or believe you may have been exposed to coronavirus, please always (and as first priority) contact your primary care physician for direct help and treatment options before you visit us at CHARM.  

We are continuing to monitor this situation and will post updates as developments warrant.  Until then, thank you for your time and attention and we look forward to our continued partnership in your health and wellness. 



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